Wirulink Products & Services

WIRUlink has built one of the best fixed wireless access networks in South Africa, enabling home and business customers to experience unmatched speeds and reliability at a fraction of the cost. Real speeds of up to 1Gbps can be realised for enterprise customers eliminating the need for Fibre Internet access. WIRUlink was voted "Best Wireless Broadband Service Provider" on mybroadband.co.za in 2016 and we are constantly working on offering even better speeds and levels of customer service in the future.

What Makes WIRUlink's Wireless Internet Access the Best?
  • About the company - WIRUlink have been operating commercially since 2009 with equipment trial testing and software development going since 2004. Our experts continue to innovate and develop new products and services, disrupting the telecommunications sector in South Africa. WIRUlink operates on a very strong management and financial foundation. With a consistent >80% year-on-year growth over the past 5 years, we are able to keep building a better network using the latest technology and are recruiting and retaining the best experts in the industry.
  • Multiple towers in the same area - With over 80 active towers, most customers have the option to connect to the best available tower ensuring a fast and reliable connection. Trees, buildings or other elements that may degrade the network quality, can be avoided in most instances by connecting to the best WIRUlink tower from the customer's exact location.
  • We build our own towers - Because we build most of our own towers from the ground up, we are away from radio interference caused by other service provider networks and manage the frequency spectrum in the area ourselves. This gives customers a more reliable and consistent service when compared to other providers who simply rent space on already crowded towers.
  • Using the latest in network equipment technology - To exceed customer bandwidth demand, reliability and scalability, we make use of the best equipment from leading international network and wireless equipment manufacturers. With the high volumes of equipment used on our network, we have direct access to the manufacturers' R&D staff and often test new technologies before it's commercially released to other networks. We can confidently say we have the best technical staff in-house backed by the top technical staff of the vendors.
  • Fully owned and managed network - WIRUlink does not resell another network provider's services and have full control over the quality and user experience for all services offered.
  • Dedicated customer support technicians - Our highest priority is the uptime of existing WIRUlink customers. WIRUlink has support teams that are dedicated to being onsite at an existing customer’s location in the shortest time possible when they require onsite support.
  • Telephone and remote support helpdesk – Our team is on hand to help. Operating from 7am-11pm, 7 days a week, 365 days a year (including public holidays), WIRUlink is always there for you.
  • Dedicated tower support technicians - Our dedicated tower support teams only work on WIRUlink towers and not at WIRUlink customer premises. This enables us to perform non-critical preventative maintenance tasks and upgrades to increase the network's reliability.
  • Stock on all customer equipment - Our warehouses and vehicles carry stock of all the standard equipment used at customers. As our technicians will have everything they need to resolve the fault, you, our customer will have less downtime.
  • Round-the-clock network health monitoring – Our networks are monitored 24/7, 365 days a year to pre-empt any disruptions or issues. WIRUlinks network technicians work around the clock to ensure our customer services are not negatively impacted.
  • 24 hours plus of battery backup at all towers - Load-shedding or other electricity related problems does not affect the uptime of the WIRUlink network. AC supply feed and battery levels are monitored 24/7/365 so we are able to dispatch generators to sites when needed.
  • Fibre and Microwave backhaul links - High full duplex throughput with <1ms latency per hop.
  • 2-13 backhaul links per high site - Should there be problems or maintenance on any core backhaul links, the network dynamically routes all traffic via alternative links without customer services being negatively impacted.
  • Multiple peering locations - WIRUlink's network is directly connected to and peering with over 2500x local and international service providers (including Google, Showmax, Netflix, Microsoft, etc.) in data centres in South Africa, London(UK), Frankfurt(GER) and Amsterdam(NL). This makes our network faster and more reliable with no single point of failure.
Do not hesitate to contact our sales team to discuss your exact requirements. Contact us to discuss your exact needs.

 

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